PROFESSIONAL

Your passport qualification to the world of GBS.

APPLY NOW (NEXT LAUNCH: 01/2023)

Qualification for junior and high-potential professionals providing overview of global business services environment and context.

A fully digital online curriculum
Live expert webinar sessions with business services leaders
Online study programme: Certificate in GBS (by The Hackett Institute)
30 hours digital sessions on market leading qualification
Digital community of Business services professionals

Including an opportunity to obtain Certificate in GBS issued by The Hackett Institute.

BENEFITS FOR YOUR COMPANY

Develop the knowledge, skills and competencies to drive efficiency and effectiveness
Get recognized as a training and development partner of The Hackett Institute
Create a common language and vocabulary across locations, functions and levels
Build a workforce grounded in best practices and a continuous improvement mindset
Enhance your strategic workforce planning and succession planning

BENEFITS FOR YOUR CAREER

Accelerate your career development and progression through global and industry-recognized qualification
Study a curriculum underpinned by leading global enterprise best practices and competencies
Gain practical skills and knowledge, enabling immediate application
Develop a broader understanding of customer and business issues
Gain recognition from business leaders, colleagues and industry peers

WHO IS ABSL FUSION PROFESSIONAL FOR?

Junior associates and high potential talents at various levels eager to gain a good overview of business services. E.g. AP/AR associates, data analysts, recruiters, customer service reps, IT Service desk analysts and many more. No previous experience is required.

SEE PROGRAMME GRADUATES

Pavel Ondřejek

Knorr-Bremse Business Services Europe

The course is aimed at both beginners in the field of work in the Shared service environment and is also useful for advanced employees. All give a comprehensive overview and knowledge of the terminology and process most commonly used in Shared service companies. I recommend it to all employees.

Petra Stehlíková

Monster

ABSL Fusion Professional helped me to get more insight in GBS and its different functions and it is very useful for the future career development.

Ben Hartfield

The Hackett Institute

The ABSL Fusion Professional programme provides a fantastic first step on the professional education ladder in Business Services. Incorporating both The Hackett Institute’s Certificate in Global Business Services qualification and leading edge insights from Business Services industry leaders, this programme really does ensure that foundational knowledge and expertise are embedded across an enterprise.

Denisa Maternová

Knorr-Bremse Business Services Europe

Participating in Fusion Professional was a very interesting and valuable experience. ABSL sessions always bring important information for daily business. Online study program extended my knowledge from other departments than finance.

Kamil Borovička

Knorr-Bremse Business Services Europe

The program reached my expectations and gave me a clear overview of the history of Share Serviced centers and how SSC can evolve to Global SSC. I see the Fusion program as a quality source of information valuable for management and also for talents from the company.

SYLLABUS OVERVIEW

8 chapters focused on GBS overview & execution excellence

GBS models

GBS governance

GBS service management

Performance improvement

Finance

Human resources (HR)

Information technology (IT)

Procurement/ supply chain

WEBINAR SESSIONS

Welcome session: Building participant network, understanding programme walkthrough
GBS Context: Models, Governance, Service Management & Performance Improvement – insights, real-life application, interactive discussion
GBS Processes: Finance, HR, IT, PRO/SC – insights, real-life application, interactive discussion
Global Perspective: SME insight session focusing on the latest developments in the GBS space
2 x Business Leaders Insights: ABSL business services leaders sharing insights, views and real-life experience
Graduation session